SEND US AN EMAIL
FREQUENTLY ASKED QUESTIONS
Feel free to reach out to us with any questions, requests, or suggestions. Whether you have inquiries about our products, order processes, or custom production options, we’re here to assist you.
Our expert team will get back to you as soon as possible and provide the support you need. You can contact us via the form below, by phone, or through email.
We are here to provide natural stone solutions that add value to your living spaces.
Our Contact Information
ABK Lojistik İnşaat ve İnşaat Malz. Gıda Medikal Itriyat İth. ve İhc. Tic. Ltd. Şti.
Our address
- ERKMEN BELDESİ CUMHURİYET MAH. 16. SOKAK NO: 3 İÇ KAPI NO: 7
- Merkez/AFYONKARAHİSAR
Phone - Email
Our Working Hours
- Pazartesi - Cuma: 08am- 18pm
- Cumartesi: 10am-4pm
Frequently Asked Questions
About Orders and Products
You can easily order by adding the product you want to your cart on our website, proceeding to the payment page and using a credit card or bank transfer.
All our products are handmade natural stone decoration products. If you wish, custom production is also made according to your own measurements.
All of our products are made of natural stone, travertine and marble. No artificial stone or imitation products are used.
Yes. Special production can be made according to the size, color and stone type you want. Just fill out our offer form before placing an order.
No. According to consumer laws and EU regulations, there is no right of withdrawal for products produced according to special dimensions and requests.
Shipping and Delivery
Weekly discounted items: 3–7 business days
All other items: Maximum 15 business days
We work with international logistics companies such as UPS, DHL, FedEx. All products are sent with insurance.
UK & Europe: 3–7 business days
Our products are shipped wrapped in shock absorbing foam, in special boxes or pallet packaging. All cargo is insured.
Payment and Billing
We accept payments via credit card, bank transfer and secure payment infrastructure.
Yes. All payments are protected with a 256-bit SSL security certificate and are received through secure payment providers.
Your invoice is issued in accordance with the tax system of the Republic of Türkiye and sent to your e-mail address.
Returns and Cancellations
You can cancel before production starts. Cancellations cannot be made once production starts on special orders.
If the product is purchased from ready stock and is not custom made, you can return it within 14 days of delivery.
Special production / custom products
Used or assembled products
Products that are returned due to natural stone grain differences despite being undamaged
Product Features and Quality
Yes. In natural stones such as marble and travertine, differences in vein structure, color tone and texture are natural and are an indicator of quality.
Yes. Our products are guaranteed against all manufacturing defects. Shipping damages are covered by insurance.
No, we only supply products. Assembly is the responsibility of the user.
Legal Rights and Data Protection
Yes. All your data is securely stored within the scope of KVKK and GDPR and is never shared with 3rd parties. Details are stated in our privacy policy.
Yes. We use cookies to improve user experience and for analysis. You have the right to accept or not accept cookies.