These terms apply to custom-made orders processed by ABK Lojistik İnşaat ve İnşaat Malzemeleri Gıda Medikal Itriyat İthalat ve İhracat Ticaret Limited Şirketi (“Company”) based on the specific requests of the BUYER.

1. Definition of Custom Order:
Products manufactured with non-standard specifications such as dimensions, color, design, or material type requested by the BUYER are considered custom orders.

2. Order Confirmation:
– Production begins only after the BUYER provides written approval.
– Once approved, custom orders cannot be cancelled.

3. Production and Delivery Timeline:
– Production time varies based on order volume and material availability.
– The estimated delivery date is confirmed at the start of production.

4. Exclusion of Withdrawal Right:
– In accordance with Turkish Law No. 6502 and EU Directive 2011/83/EU, there is no right of withdrawal for custom-made products.

5. Return Conditions:
– Returns are only accepted for production defects (e.g., cracks, breaks, wrong size).
– The BUYER must report defects in writing within 3 business days of delivery.

6. Natural Stone Disclaimer:
– Variations in veining, color tones, and textures are inherent to natural stones such as marble or travertine. These are not grounds for return.

7. Installation and Use:
– The Company is not liable for issues arising after product installation or application.

8. Jurisdiction:
– In case of disputes, the Central Courts and Enforcement Offices of Afyonkarahisar have jurisdiction.